Category: Work/Life Balance

Requesting Your Health Care Records

• You have the right to request a copy of your health care records from us.

• Requests must be made in writing and may be submitted in person, by mail, by email, or through a patient portal if available.

• We may ask you to complete an authorization form. Records are provided according to Texas law.

Please contact our office if you need help requesting your records.

Contacting the Health and Human Services Council

You may contact the Texas Health and Human Services Council by visiting the Council’s Contact Us webpage.
– The page includes phone numbers, email options, and online forms.

Filing a Consumer Complaint

You may file a consumer complaint with the Texas Office of the Attorney General through the Consumer Protection webpage.
– Follow the instructions on the website to submit a complaint online.

If you have questions about House Bill 4224, email HCR_PRU@hhs.texas.gov.