Frequent Questions

Curious about something? Here are a few quick answers.

Things about our office:

We are an out-of-network provider with all insurance companies. However, if your plan provides an out-of-network reimbursement service, please let us know and we can provide you with the paperwork necessary for reimbursement. Please let us know if you have any questions regarding this area.

We are in the Regus building at 21 Waterway Ave on the 3rd floor. The front desk staff will greet you and let us know you are here. Feel free to contact us directly as well if you get lost. For parking questions, please refer to the image guide on our contact page.

We currently do not see minors or young adults at this time. We do intend on assisting them in the future.

We do not, but we can assist you in finding a mental health practitioner who can.

“Somethimes the strongest thing we can do.... is ask for help"

– Alyssa W.

Things about our Counseling:

A wide range of things! Counseling is meant to be a service to support you in wherever you are at. Some of the things we can address are:

  • Working through past trauma
  • Navigating stressful school/work situations
  • Decreasing the effects of burnout
  • Feeling heard and understood by your partner
  • Improving your connection with your kids
  • Increasing work/life satisfaction
  • And so much more!

In short… yes! Counseling can be designed to meet a variety of individual needs and concerns, even when they seem minor! Your counselor will work with you in designing a treatment plan to support you where you are at. Whether that’s more intense work together or some simple support and a listening ear – We got you!

Absolutely! You will need to sign a Release of Information form for us to discuss your case with them, but we are more than happy to collaborate. You can request the the Release of Information form from our office.

This will vary depending on the individual and the issues being addressed. If you have a specific limit of time or finances, please let us know in advance and we can discuss the various treatment options, as well as benefits and concerns with each option available to you.

Your Rights as a Consumer

Requesting Your Health Care Records

  • You have the right to request a copy of your health care records from us.

  • Requests must be made in writing and may be submitted in person, by mail, by email, or through a patient portal if available.

  • We may ask you to complete an authorization form. Records are provided according to Texas law.

Please contact our office if you need help requesting your records.

Contacting the Health and Human Services Council

You may contact the Texas Health and Human Services Council by visiting the Council’s Contact Us webpage.
– The page includes phone numbers, email options, and online forms.

Filing a Consumer Complaint

You may file a consumer complaint with the Texas Office of the Attorney General through the Consumer Protection webpage.
– Follow the instructions on the website to submit a complaint online.

If you have questions about House Bill 4224, email HCR_PRU@hhs.texas.gov.